Quality Question Bank
for Exam preparation

Q2. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning

Q3. In phase 1 of control chart usage, if a point is outside the control limits and some assignable cause is found for the point, then we should:

1. Discard the point but do not recalculate control limits
2. Discard the point and recalculate the control limit
3. Do not discard the point
4. Cannot be determined

Q4. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q5. A sample of size 10 contains 50 non-conformities. The average number of non-conformities is:

1. 7
2. 4
3. 5 (50/10 i.e. total non-conformities/sample size)
4. 1

Q6. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q7. An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance

1. Control Chart
2. Six Sigma
3. Cause and Effect Diagram
4. Benchmarking

Q8. Producers risk can be defined as:

1. The probability of rejecting a good lot
2. The probability of accepting a bad lot
3. The probability of accepting a good lot
4. The probability of rejecting a bad lot

Q9. Quality circles work best if employees are initially trained in ______________

1. Group dynamics
2. Motivation principles
3. Communications
4. All of the three.

Q10. If data for MR chat shows non-normality, it is better to determine the control limits for the individuals control chart based on the ______________ of the correct underlying distribution.

1. Percentage
2. Percentiles
3. Rank
4. Mean